Service and Support

Exceptional customer service for every budget

EXCEPTIONAL CUSTOMER SERVICE FOR EVERY BUDGET

 

In conjunction with excellence in manufacturing, AXYZ International offers a support team that is second to none. Each sales and service office has one or more technicians to provide local support and training to our customers. Our local support experts are backed up by a skilled support team at the main office. The cross-trained technical support team is available for on-site maintenance and repair, and uses advanced web-based support options to perform remote diagnostics and correct control related issues.

Using these same advanced web solutions, AXYZ can deliver professional software training to you and your staff without the associated costs of travel.

In India the majority of the installation, training, service and support activities are handled by our CNCRoutershop division who are based at our Bangalore office. CNCRoutershop are also available to help with all application related issues and carry a full range of recommended tooling and spare parts for your CNC router. Full details can be found on the dedicated CNCRoutershop website.

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HOTLINE

Our hotline puts AXYZ customers in direct contact with an experienced and knowledgeable team of technical-support specialists who understand the business and application requirements of every AXYZ product.

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EMAIL SUPPORT

Email support lets customers email questions directly to the technical-services team, which addresses issues quickly and accurately.

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WEB SUPPORT

Web support, a direct PC-to-machine support service, allows our experienced team of technicians to connect directly to your CNC machine or design station to resolve issues quickly and efficiently.

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ON-SITE SUPPORT

Our team of technical experts are strategically worldwide. If an on-site visit is required, a representative will be there as soon as they can, usually in one of our specially outfitted service vehicles.

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INSTALLATION

Each AXYZ CNC machine installation is efficiently carried out by factory-trained technicians, putting your machine into production as soon as possible.

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TRAINING

The AXYZ International training courses are designed to have you up and running as quickly as possible. Operators will not only learn the details of machine operation, but also how to apply them to your unique applications. Courses can be customised and conducted out at any of AXYZ service office or at your location.

TOOLS & ACCESSORIES

 

Cutting tools are the ultimate connection between your CNC machine and your workpiece. Cutting tools are designed by specialised companies who use modern CNC grinding techniques to mass produce high-quality cutting tools.

CNCRoutershop is our consumables and service division which sources and tests a wide range of tools for a variety of materials and applications and offers only the best to our customers. CNCRoutershop stocks thousands of parts available for next-day delivery.

TECHNICAL DOCUMENTATION

 

Designed to help our customers fully understand their CNC Router system, AXYZ have developed an online support centre rich with invaluable content. This online support centre offers detailed documentation including: Fault Recovery advice, Function Codes, FAQs and much more additional documentation.